FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

CAN I ADD ITEMS TO AN ORDER THAT I ALREADY CHECKED OUT?

Only if you reach the customer service team before shipping the order.

Call or WhatsApp us on+2 01000580828 from 9am – 5:30pm on weekdays.

SHIPPING COST?

  1. Cairo, Giza, and Alex: 50 EGP
  2. Canal, and Delta:  60 EGP
  3. Sohag, Assiut, Menya, Fayoum, andBani Suef:  80 EGP
  4. Qena, Luxor, Aswan, Elwadi, Sharm, Hurghada, and Matrouh: 90 EGP

DELIVERY TIME?

  1. Cairo, and Giza: within 24 hour
  2. Alexandria: within 48 hour
  3. Canal, and Delta: within 48 hour
  4. Sohag, Assiut, Menya, Fayoum, andBani Suef:  within 72 hour
  5. Qena, Luxor, Aswan, Elwadi, Sharm, Hurghada, and Matrouh: within 72 hour

PAYMENT METHODS?

  1. Cash on Delivery
  2. Credit Card
  3. Bank Transfer
  4. Mobile Payments (Vodafone cash)

RETURN AND EXCHANGE POLICY?

Please check this Link

I CHANGED MY MIND. HOW DO I CANCEL MY ORDER?

Call or WhatsApp our customer service team on +2 01000580828 and provide order number and our representative will take care of everything else.

Customer Service available all the day.